Pacific Sales Kitchen & Home in West Hollywood, CA Open now

Reviews about Pacific Sales Kitchen & Home

• ★ ★ ★ ★ ★

  December 28, 2019, by carmen roxas almero
  Edwin at Pacific Sales at this Best Buy is the best. Topnotch personalized service. Didn't know him from Adam when I first walked in and was just browsing around thinking I was shopping at Best Buy. I won't deal with anyone but Edwin these days. This guy makes things happen. I ordered a fridge and was waiting for a delivery on a Saturday that never came. It turns out the warehouse had run out of the fridge and no one ever called me to inform me. I called Edwin at 12:30 pm on that Saturday and he found me a replacement that was an upgrade model wise and cheaper because it was on sale and had arranged an emergency delivery. By that Saturday afternoon that fridge was sitting in my house. I went back two weeks later and purchased a washer and dryer via Edwin again. He saved me money yet again and the delivery was seamless. Now mind you I am writing this review for EDWIN ONLY. Pacific Sales sucks! The other people in this location do not care at all. If you have been dealing with one sales person they don't want to deal with you anymore. Their customer service people are the same way. They are all robots who are not capable of being flexible and have no compassion at all. They repeat the same tired line over and over which was not helpful to me at all. Edwin was the only person that went the extra mile for me as a customer.